Contact Us

Who Can Use This Form

This form is for players with questions about their Jeetcity account, bonus terms, or game rules. If you are under the legal gambling age in your province, you fall outside this page entirely — please close it now.

The team reads and replies in English and French. Write in either language and you will be understood without needing to translate anything first.

Keep Your Sensitive Data Off This Form

Never send financial details, passwords, or scans of identity documents through this form. The team cannot verify who you are in a chat box, and no request for such material should ever come from a legitimate support agent.

In practice, this means: if a reply asks you to paste your bank card number, share your login credentials, or upload a photo of your passport, stop the conversation and treat it as a red flag. Real verification happens through the casino’s secure, encrypted channels once you are logged in — not through open text fields.

The same rule applies to anything you paste here that you would not want a stranger to read. A contact form is not a vault. When in doubt, leave the field blank and ask for a secure alternative.

Where Gambling Help Belongs

If you are struggling with gambling habits, the contact form is the wrong place to start. Reach out to a recognised support organisation in your province instead — they offer confidential help, advice, and tools for setting limits.

Those services operate independently of Jeetcity and will not share what you tell them with the casino. Their counsellors can also walk you through self-exclusion options, which let you block your own access to gambling sites for as long as you need.

For account-level blocks or responsible-gambling tools inside Jeetcity itself, the support team can point you to the right settings — but the emotional and financial side of the problem belongs with the professionals, not with a support ticket.

What Happens After You Send

Every message is read by a real person rather than an automated filter. Replies arrive without a fixed delay, but the team works through messages in the order they come in, so a straightforward question will usually move faster than a complex account issue.

Check the email address tied to your Jeetcity account before you send, because that is where the answer lands. If you used a temporary address when you signed up, update it first — a reply sent to a dead inbox does you no good.

Keep the message focused on one topic. A single clear question gets a cleaner answer than a list of unrelated problems stuffed into one box, and it saves you a second round of waiting.